Airport Ground Staff

Professional Certified Course in Airport Ground Staff

Airport Ground Staff Training in Mumbai with 100% Job Assistance
Become the Backbone of the Aviation Industry!

Unlock global career opportunities in the aviation and tourism sectors with our expertly crafted Airport Ground Staff Training Course. Offered by Fly Higher Academy in Mumbai—a thriving hub of aviation activity—this program is your launchpad to a promising future.

Designed for aspiring professionals, the course equips students with essential skills in ground operations, customer service, ticketing, and travel coordination. It blends theoretical knowledge with practical exposure, ensuring graduates are job-ready for both airport and travel industry roles.

Course Objectives:

• Master Operational Skills: Gain in-depth knowledge of airport ground operations, including customer service, baggage handling, check-in, boarding procedures, safety regulations and airline protocols.
• Explore Tourism Management: Acquire insights into tour planning, travel documentation, destination management, itinerary creation, ticketing, tour operations, and customer interaction.
• Emphasize Customer Service Excellence: Understand how to deliver exceptional service to enhance customer experiences and build brand loyalty.
• Promote Safety and Compliance: Familiarize with aviation safety standards, security protocols, and regulatory requirements.

Key Topics You’ll Explore:

• Introduction to Aviation Industry: Overview of global and domestic aviation operations, key players, and industry trends.
• Roles & Responsibilities of Ground Staff: Understanding check-in procedures, baggage handling, boarding assistance, and ramp duties.
• Passenger Handling & Customer Service: Learn how to assist travelers professionally, manage queries, and deliver exceptional service under pressure.
• Airport Security & Safety Procedures: Familiarize yourself with security protocols, emergency response techniques, and safety compliance.
• Airline Reservation & Ticketing Systems: Training on popular software like Amadeus, Galileo, and Saber for booking and ticket management.
• Communication & Soft Skills Development: Enhance your verbal, written, and interpersonal communication for effective team and customer interactions.
• Grooming & Professional Etiquette: Importance of personal appearance, workplace conduct, and presentation in customer-facing roles.
• Travel & Tourism Basics: Get insights into travel documentation, visa regulations, tour packaging, and tourism management.